SUPPORT

Once posted, we will send you an automated shipping confirmation email which will include the parcel tracking number. You can use the tracking weblink provided to check the status of your order. Please remember to check your spam folder if the shipping confirmation email is not found in your inbox. We currently use Royal Mail and no other courier, so please be careful of opening spam emails from other couriers claiming to have 'missed delivery'.

This may be possible if you email us within 12 hours of placing your order. After this time you won't be able to make amendments as we may have already packed and processed your order. In this case, a new order will need to be placed where additional postage fees may apply.

Yes, as long as your order has not been dispatched yet, please email us (ideally within 24 hours of placing the order to let us know that you want to cancel the order and we will process the order cancellation.info@settocollect.co.uk

Pre-order items are yet-to-be released items that are available to purchase before their official release date and will be shipped as soon as we receive them. Please note that if a pre-order is included in a cart that contains in stock items, the full order will be shipped once the last expected item has arrived.